ISN has earned a Gold Stevie Award for Contact Center of the Year and a Silver Stevie Award for Training Team of the Year at the 20th annual Stevie Awards for Sales & Customer Service. The Dallas-based contractor and supplier information management company has now received 22 Stevie Awards over the past decade.
The awards recognize ISN’s customer service operations and its employee training programs, which support thousands of customers and their employees across international markets.
Customer service recognized for operational approach
Judges praised ISN’s customer service team for what they described as a holistic approach to service delivery and employee development. The team balances customer success, quality assurance and employee experience, according to the awards program.
“Providing world-class service and helping our customers succeed is a top priority,” said Marie Anderson, chief customer success officer at ISN. “Earning a Stevie Award, and in multiple categories, is a testament to the dedication of ISN’s Customer Service team supporting thousands of customers and their employees worldwide.”
The company said it has reduced communication wrap-up time by more than 60 per cent while maintaining customer satisfaction levels. One judge noted that the entry demonstrated ISN’s global scale, operational excellence and commitment to customer and employee experience.
Training team delivers programs across nine countries
The Silver Stevie Award recognized ISN’s Employee Development, Growth and Excellence Training team for its onboarding and training model. In 2025, the team delivered 14 classes supporting more than 400 employees across nine international offices and eight job roles.
Judges called the team “top notch” and said it was “setting the global standard for contractor management onboarding,” highlighting the curriculum’s strength and its impact across international teams.
Anderson said ISN’s mission remains focused on helping customers protect people and responsibly source goods and services through responsive support and continued employee education.
About the company
ISN serves more than 900 hiring clients in capital-intensive industries and connects them with 90,000 active contractors and suppliers. The company operates 12 offices globally and provides services in more than 85 countries.
The company’s brands include ISNetworld, a contractor and supplier management platform, Transparency-One, a responsible sourcing platform, and Empower, a worker-level application.
